Effective Date: December 29, 2025
Tumbleweed (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard information obtained through our website, www.tumbleweedhouses.com (the “Website”), and through the products and services offered through the Website. This Privacy Policy applies only to information collected through the Website and does not apply to third-party websites, services, or offline activities unless explicitly stated.
Information We Collect
We collect information that identifies, relates to, describes, or could reasonably be linked to an individual (“Personally Identifiable Information” or “PII”). This may include your name, email address, telephone number, mailing address, and payment or billing information when applicable. Information may be collected when you request information, download materials, submit forms, purchase products or services, or otherwise interact with the Website.
When you request free items or materials, we may collect contact information to fulfill your request and provide support. When you purchase products or services, payment information necessary to complete the transaction is collected and processed through secure third-party payment processors that comply with applicable payment security standards. We do not store full payment card details on our servers.
We also collect certain information automatically through cookies and similar technologies. These tools help us remember preferences, understand how visitors use the Website, improve performance, and analyze trends. Cookies do not contain personally identifiable information and may be disabled through your browser settings, though some features of the Website may not function properly as a result.
Emails sent by us may include tracking technologies that allow us to understand engagement, such as whether an email was opened or a link was clicked. You may limit this functionality by disabling HTML emails or images in your email settings.
Text Messaging (SMS) Communications
If you provide your mobile phone number to Tumbleweed, you may receive text messages related to inquiries you submit, customer support communications, appointments, updates, or relevant product or service information. By submitting your phone number, you expressly consent to receive text messages from us. Message frequency may vary, and message and data rates may apply.
You may opt out of receiving text messages at any time by replying STOP to any message. For assistance, you may reply HELP. Mobile phone numbers are not sold, rented, or shared for third-party marketing purposes. Text message communications may be delivered using third-party service providers who process messages on our behalf and are contractually required to protect your information.
How We Use Information
We use personal information to provide products and services, process transactions, respond to inquiries, communicate regarding orders or services, improve the Website and customer experience, enforce our terms and policies, and prevent fraud or misuse. Information may also be used to comply with legal obligations or protect the rights, safety, and property of Tumbleweed and others.
Email Communications
Our email communications are permission-based. If you receive emails from us, it is because you requested information, made a purchase, downloaded materials, or otherwise established a relationship with us. Each email includes a mechanism to unsubscribe from future communications.
How Information Is Shared
We do not sell or rent personal information. Personal information may be shared with service providers that assist us with website operations, payments, shipping, analytics, customer communications including email and text messaging, or other business functions. These service providers are permitted to use information only as necessary to perform services on our behalf and are required to safeguard it.
We may disclose personal information when required by law, court order, or legal process, or when we believe disclosure is necessary to protect rights, safety, or property, investigate fraud, or enforce agreements. Information may also be disclosed in connection with a merger, acquisition, sale of assets, reorganization, or bankruptcy. Aggregated or anonymized data that does not identify individuals may be shared for business or research purposes.
Data Security
We use reasonable administrative, technical, and physical safeguards to protect personal information, including secure transmission technologies where appropriate. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Publicly Available Information
Any information you choose to post publicly on the Website, including through blogs, comments, or interactive features, may be viewed and used by others. We are not responsible for information you voluntarily disclose in public areas.
Access, Corrections, and Deletion
You may request access to, correction of, or deletion of your personal information where legally permitted. To submit a request, you can contact us through our website.
Children’s Privacy
We do not knowingly collect personal information from children under the age of 13 for marketing purposes. If we learn that personal information from a child under 13 has been collected, we will delete it as soon as reasonably possible. Purchases through the Website are intended for individuals 18 years of age or older.
International Users
Information collected through the Website may be processed and stored in the United States. By using the Website, you consent to the transfer and processing of your information in the United States.
California Privacy Notice
California residents have rights under applicable privacy laws regarding access to and control over personal information collected online. Requests related to California privacy rights may be submitted by contacting us through our website.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated Effective Date. Contact Information
If you have questions or concerns about this Privacy Policy or our data practices, you can contact us through our website.